Thank you for shopping with Florisn . We are committed to delivering your order safely and efficiently, ensuring your shopping experience with us is smooth and satisfying. Please review the details below regarding order processing, delivery times, and optional shipping protection to understand our shipping procedures.
1. Order Processing Time
All orders placed on Florisn are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number, allowing you to monitor your package’s journey in real time.
During peak periods (such as holiday seasons, promotional events, or high-order volume periods), order processing times may extend to 3–5 business days. We appreciate your patience and will prioritize processing all orders as quickly as possible.
2. Estimated Delivery Times by Country
Delivery times vary depending on your destination country/region and the selected shipping carrier. All delivery times listed below are estimates and not guaranteed.
United States
– Standard Shipping: 5–8 business days
– Expedited Shipping: 3–5 business days
European Union
– Standard Shipping: 6–12 business days
Other International Destinations
– Standard Shipping: 7-15 business days
Please note: Delivery times may be delayed due to carrier issues, customs processing, severe weather, or local logistical conditions. Florisn is not responsible for delays caused by these unforeseen circumstances.
3. Shipping Fees
Shipping costs are automatically calculated at checkout based on your shipping destination, package weight, and selected shipping method. Free shipping promotions (when available) will be clearly indicated on the Florisn homepage or product pages, and applicable terms (e.g., minimum order value) will be specified.
4. Shipping Protection (Optional – Powered by SEEL)
To provide you with additional peace of mind, we offer optional Shipping Protection powered by SEEL at checkout. This protection is designed to cover unexpected issues during transit, so you can shop with confidence.
Shipping Protection covers:
– Lost packages (not delivered after the estimated delivery window)
– Damaged items during transit (visible damage to the product or packaging)
– Theft after confirmed delivery (with proof of delivery and theft report)
If you choose to add Shipping Protection to your order, you can file a claim directly through the SEEL protection portal using your Florisn order number. Claims processing will follow SEEL’s official procedures.
Important Notes:
– Shipping Protection is optional and not required for order placement.
– If you do not select Shipping Protection, your order will only be covered under the carrier’s standard liability policies (which typically have limited coverage for loss or damage).
– Claims eligibility, approval, and compensation amounts are subject to SEEL’s terms and conditions.
For assistance with filing a Shipping Protection claim or any related questions, please contact us at: support@florisn.com
5. Customs, Duties & Taxes
International orders (shipped outside of your home country) may be subject to customs duties, import taxes, or other fees determined by your local customs authorities. These charges are the sole responsibility of the customer and are not included in your order total or shipping fees.
Florisn does not have control over customs processing times or the amount of duties/taxes applied. We are not responsible for delays caused by customs inspections or for any customs-related fees.
6. Tracking Information
A tracking number will be provided in your shipping confirmation email once your order is dispatched. Please allow up to 48 hours for the tracking information to be updated in the carrier’s system, as it may take time for the carrier to process the package.
You can track your package by clicking the link in the shipping confirmation email or by visiting the “Order Tracking” page on Florisn.com (if available).
7. Incorrect Address Disclaimer
Customers are responsible for providing accurate and complete shipping information (including street address, apartment number, city, postal code, and country) during checkout. Florisn is not responsible for orders that are lost, delayed, or returned due to incorrect or incomplete shipping information.
If an order is returned to us due to an incorrect address, you may be required to pay additional shipping fees for reshipment. We recommend double-checking your shipping details before completing your order.
8. Lost or Delayed Shipments
If your package has not arrived within the estimated delivery window, please contact our support team at support@florisn.com with your order number. We will assist in investigating the shipment status with the carrier and provide you with updates as soon as possible.
For orders with Shipping Protection, please refer to Section 4 for claim procedures. For orders without Shipping Protection, we will work with the carrier to resolve the issue in accordance with their liability policies.
Thank you for choosing Florisn. If you have any other questions about our shipping policy, please feel free to contact us at support@florisn.com.